About the Developers

A few people have asked about the contact information for the developers of our various tools. As I said in class, remember a few things before you contact people for help:

  1. Describe your problem in detail, and ask clear and focused questions. Tell them what steps you have taken to try to resolve it yourself.
  2. Be polite and deferential. They are not customer service agents, but professors and experts who have devoted a lot of time to developing these tools and making them freely available to us.
  3. Give them at least 48 hours to respond; if you have nothing by then, take that as your answer or just keep waiting. Don’t send a follow-up for at least a week.
  4. Thank them for their time.
  5. Link to the course blog in your e-mail.

The Developers

Feel free to add other names of helpful people you’ve contacted in the comments; just make sure you tell us which program they were helpful about.

VOYEUR

  • Geoffrey Rockwell has a contact page on his blog. He is also on Twitter.
  • Stéfan Sinclair also has a contact page with a form, and here is his Twitter profile.
MONK
WORDHOARD
  • Martin Mueller is the contact person; you can e-mail him directly from the home page.
TAPoR
  • Rockwell, above, is listed as their main/only contact.
  • Kamal Ranaweera <kamal.ranaweera {at} ualberta.ca> manages user accounts.
WORDSEER
  • Aditi Muralidharan’s blog has her e-mail and Twitter details.

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